Guest Services Host - Front Desk (Weekends/All Shifts)

Hyatt; Washington (District of Columbia); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Retirement Savings Plan (RSP)

Paid vacation

Sick days

New child leave

Holidays

Paid Family Bonding Time

Adoption assistance

Free room nights after 90 days

Discounted/friend & family room rates

Tuition reimbursement

Free meal during workday

Employee Stock Purchase Plan

Retail discounts

Growth opportunities

Job summary

The Grand Hyatt Washington, part of Hyatt, seeks a Front Office Host to manage guest registration and convey hotel services. This role offers frequent guest interaction and a direct impact on guest satisfaction in a fast-paced environment.

You will handle payments and respond to inquiries, working various shifts including weekends and holidays. Hospitable, clear communication is essential; previous front desk experience is preferred but not required.

Qualifications

• The Front Office Host handles guest registration and communicates hotel services and promotions.
• Role offers opportunities for casual conversation and directly impacts guest experience.
• Must be available any day including weekends/holidays; typical shifts 7:00am–11:30pm.
• Front desk experience preferred but not mandatory.
• Desire to satisfy guests in a fast-paced environment; refined verbal and written communication.

Responsibilities

• Handle guest check-in/check-out and payment processing.
• Answer guest inquiries and promote hotel services and promotions.
• Maintain professional, friendly guest interactions during all shifts.

Skills

Guest services

Communication skills

Flexibility

Front desk experience

Job description

The Grand Hyatt Washington, part of Hyatt, seeks a Front Office Host to manage guest registration and convey hotel services. This role offers frequent guest interaction and a direct impact on guest satisfaction in a fast-paced environment.

You will handle payments and respond to inquiries, working various shifts including weekends and holidays. Hospitable, clear communication is essential; previous front desk experience is preferred but not required.