Front Office Host (Front Desk Agent)

Hyatt Hotels Corporation; Washington (District of Columbia); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

401k

Retirement Savings Plan (RSP)

Life Insurance

Paid vacation & holidays

Free room nights after 90 days

Job summary

Hyatt Hotels Corporation seeks a Front Office Host at the Grand Hyatt Washington in downtown Washington, DC. You will welcome guests, handle registrations, explain hotel services and promotions, and assist with payments and inquiries to create a superb guest experience.

The role requires flexibility to work any day including weekends/holidays, typically 7:00 am–11:30 pm. Competitive hourly pay starts at $22.00, increasing to $22.50 after six months, with comprehensive benefits.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Hotel front desk experience preferred but not mandatory.
• Must have availability to work any day of the week including weekends and holidays, with shifts typically some time between 7a-11:30p.

Responsibilities

• The Front Office Host is responsible for the guest registration process and communication of hotel services and promotions.
• Other duties include processing forms of payment and responding to guest inquiries.

Skills

Customer service orientation

Verbal communication

Written communication

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Join us for this incredible opportunity at the Grand Hyatt Washington hotel located in downtown Washington, D.C.Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!

The Front Office Host is responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating a great guest experience. Other duties include processing forms of payment and responding to guest inquiries. This person must be available to work any day of the week including weekends and holidays, primarily between the hours of 7:00am-11:30pm.

The hourly rate for this position is $22.00, increasing to $22.50 after six months.

Benefits available with this position include:

• Medical / Dental / Vision Insurance
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• Paid vacation, sick days, new child leave, and holidays
• Paid Family Bonding Time and Adoption Assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately
• Free meal during the workday
• Employee Stock Purchase Plan
• Discounts at various retailers
• Growth potential locally and throughout the country

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

A true desire to satisfy the needs of others in a fast-paced environment

Refined verbal and written communication skills

Hotel front desk experience preferred but not mandatory

Must have availability to work any day of the week including weekends and holidays, with shifts typically some time between 7a-11:30p

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