Guest Experience Host – Front Desk

Grand Hyatt; Washington (District of Columbia); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid time off

Life Insurance

Paid family leave

Tuition reimbursement

Job summary

The Grand Hyatt Washington hotel in downtown Washington, DC is hiring a Front Office Host. You will manage the guest registration process and communicate hotel services and promotions.

This highly visible role offers casual conversation with guests and has a direct impact on guest satisfaction. You will also process payments and respond to inquiries, with shifts typically 7:00am–11:30pm and availability on weekends and holidays.

Qualifications

• A genuine desire to satisfy guests in a fast-paced environment.
• Strong verbal and written communication skills.
• Hotel front desk experience preferred but not required.
• Must be available to work on weekends and holidays, 7:00am–11:30pm.

Responsibilities

• Handle guest registration and promote hotel services and promotions.
• Process payments and respond to guest inquiries.
• Contribute to creating a great guest experience.

Skills

Guest service

Verbal communication

Written communication

Weekend availability

Job description

The Grand Hyatt Washington hotel in downtown Washington, DC is hiring a Front Office Host. You will manage the guest registration process and communicate hotel services and promotions.

This highly visible role offers casual conversation with guests and has a direct impact on guest satisfaction. You will also process payments and respond to inquiries, with shifts typically 7:00am–11:30pm and availability on weekends and holidays.