Front Office Host (Front Desk Agent)

Grand Hyatt; Washington (District of Columbia); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid time off

Life Insurance

Paid family leave

Tuition reimbursement

Job summary

The Grand Hyatt Washington hotel in downtown Washington, DC is hiring a Front Office Host. You will manage the guest registration process and communicate hotel services and promotions.

This highly visible role offers casual conversation with guests and has a direct impact on guest satisfaction. You will also process payments and respond to inquiries, with shifts typically 7:00am–11:30pm and availability on weekends and holidays.

Qualifications

• A genuine desire to satisfy guests in a fast-paced environment.
• Strong verbal and written communication skills.
• Hotel front desk experience preferred but not required.
• Must be available to work on weekends and holidays, 7:00am–11:30pm.

Responsibilities

• Handle guest registration and promote hotel services and promotions.
• Process payments and respond to guest inquiries.
• Contribute to creating a great guest experience.

Skills

Guest service

Verbal communication

Written communication

Weekend availability

Job description

Summary Join us for this incredible opportunity at the Grand Hyatt Washington hotel located in downtown Washington, D.C. Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!

Organization- Grand Hyatt Washington Summary Join us for this incredible opportunity at the Grand Hyatt Washington hotel located in downtown Washington, D.C. Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!The Front Office Host is responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating a great guest experience. Other duties include processing forms of payment and responding to guest inquiries. This person must be available to work any day of the week including weekends and holidays, primarily between the hours of 7:00am-11:30pm. The hourly rate for this position is $22.00, increasing to $22.50 after six months. Benefits available with this position include:

• Medical / Dental / Vision Insurance
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• Paid vacation, sick days, new child leave, and holidays
• Paid Family Bonding Time and Adoption Assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately
• Tuition reimbursement
• Free meal during the workday
• Employee Stock Purchase Plan
• Discounts at various retailers
• Growth potential locally and throughout the country

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Hotel front desk experience preferred but not mandatory
• Must have availability to work any day of the week including weekends and holidays, with shifts typically some time between 7a-11:30p
• Flexibility to work overnight as needed