Front Office Host (Front Desk Agent)

Hyatt; Washington; On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401k

Retirement Savings Plan (RSP)

Life Insurance

Paid vacation, sick days, new child le

Paid Family Bonding Time and Adoption

Free room nights after 90 days

Free meal during the workday

Employee Stock Purchase Plan

Discounts at retailers

Growth opportunities

Job summary

Grand Hyatt Washington, a member of Hyatt Hotels Corporation, seeks a Front Office Host to manage guest registrations, share hotel services and promotions, and assist with payments while delivering a memorable guest experience. Hours are typically 7:00am–11:30pm on any day including weekends/holidays.

Compensation starts at $22.00 per hour, increasing to $22.50 after six months. Benefits include health coverage, 401k, retirement plan, paid time off, and employee perks like free room nights and

Qualifications

• Customer-focused service in a fast-paced setting.
• Refined verbal and written communication skills.
• Front desk experience preferred but not required.
• Availability including weekends/holidays (7a–11:30p).

Responsibilities

• Manage guest check-in/check-out and registrations.
• Explain hotel services and promotions to guests.
• Process forms of payment and handle inquiries.
• Work available any day including weekends/holidays (7:00am–11:30pm).

Skills

Customer service

Communication

Hospitality

Attention to detail

Job description

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Join us for this incredible opportunity at the Grand Hyatt Washington hotel located in downtown Washington, D.C.Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!

The Front Office Host is responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating a great guest experience. Other duties include processing forms of payment and responding to guest inquiries. This person must be available to work any day of the week including weekends and holidays, primarily between the hours of 7:00am-11:30pm.

The hourly rate for this position is $22.00, increasing to $22.50 after six months.

Benefits available with this position include:

• Medical / Dental / Vision Insurance
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• Paid vacation, sick days, new child leave, and holidays
• Paid Family Bonding Time and Adoption Assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately
• Free meal during the workday
• Employee Stock Purchase Plan
• Discounts at various retailers
• Growth potential locally and throughout the country

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

A true desire to satisfy the needs of others in a fast-paced environment

Refined verbal and written communication skills

Hotel front desk experience preferred but not mandatory

Must have availability to work any day of the week including weekends and holidays, with shifts typically some time between 7a-11:30p

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