Guest Services Host - Fast-Paced Casino & Dining

PENN Entertainment; Henderson (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

PENN Entertainment in Las Vegas-area casino resort is seeking a Host/Hostess to welcome guests, manage reservations, and ensure timely seating in a fast-paced environment.

The role requires 18+, a HS diploma or GED, excellent communication, basic math, and prior high-volume restaurant experience is a plus. On-site position with competitive total rewards and day-one benefits where applicable.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required or preferred.
• Experience in high-volume, full-service restaurant environment preferred.
• Strong organizational and interpersonal skills for guest flow and seating.
• Excellent verbal and written communication abilities.
• Basic math for handling counts and reservations.
• Professional, confident, and pleasant demeanor per standards.
• English reading/writing proficiency; ability to read policies.
• Experience with MMS and MICROS systems preferred.

Responsibilities

• Present clean menus to guests and inspect for wear.
• Maintain host stand appearance and cleanliness.
• Provide guests with hotel and casino services information.
• Monitor wait times and manage large parties for seating.
• Answer calls and assist with reservations or inquiries.
• Oversee side work and handoff during shift.
• Address guest concerns and notify manager on duty.
• Ensure smooth shift transitions and proper table setup.
• Coordinate staff breaks with manager as needed.
• Provide courteous service to guests and team members.

Skills

Customer service

Communication

Math skills

Teamwork

English proficiency

MMS knowledge

MICROS knowledge

Education

High School Diploma or GED

Tools

MMS

MICROS

Job description

PENN Entertainment in Las Vegas-area casino resort is seeking a Host/Hostess to welcome guests, manage reservations, and ensure timely seating in a fast-paced environment.

The role requires 18+, a HS diploma or GED, excellent communication, basic math, and prior high-volume restaurant experience is a plus. On-site position with competitive total rewards and day-one benefits where applicable.