Casino Host | Guest Experience & Seating

M Resort Spa Casino; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a Host/Hostess at our Henderson, NV area property to present menus, manage guest flow, and provide excellent service at the host stand. You will assist with reservations, communicate dining options and hours, and ensure smooth shifts with a professional demeanor.

The role emphasizes guest satisfaction, accurate information delivery, and collaboration with team members across departments in a fast-paced environment.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED.
• Previous experience in a high-volume, full-service restaurant environment preferred.
• Strong organizational and interpersonal skills with the ability to manage guest flow and seating efficiently.
• Excellent verbal and written communication skills.
• Proficiency in basic math for handling guest counts and reservations.
• Professional, confident, and pleasant demeanor with a well-groomed appearance in accordance with company standards.
• Ability to build and maintain effective working relationships with guests, team members, and other departments.
• Thorough understanding of company and departmental policies, procedures, rules, and regulations.
• Ability to read, write, and communicate effectively in English.
• Experience with MMS and MICROS systems preferred.

Responsibilities

• Present clean, organized menus to guests and inspect all menus regularly, replacing any that are worn or damaged.
• Maintain the professional appearance and cleanliness of the host stand and surrounding areas.
• Provide guests with accurate information regarding hotel and casino services, including dining options and hours of operation.
• Monitor guest wait times and identify large parties to ensure efficient seating and service.
• Answer incoming calls at the host stand and assist with reservations or inquiries.
• Oversee and support the completion of side work by team members.
• Address initial guest concerns or complaints professionally and promptly notify the manager on duty of any issues.
• Ensure smooth shift transitions by remaining on duty until properly relieved and communicating relevant information to incoming staff.
• Confirm that tables are properly set and ready for service at the beginning of each shift.
• Assist the manager with coordinating staff breaks as needed.
• Provide courteous and friendly service to all guests and team members.

Skills

Guest service

Communication skills

Math skills

English proficiency

Teamwork

Education

High School Diploma or GED

Tools

MMS systems

MICROS systems

Job description

PENN Entertainment is seeking a Host/Hostess at our Henderson, NV area property to present menus, manage guest flow, and provide excellent service at the host stand. You will assist with reservations, communicate dining options and hours, and ensure smooth shifts with a professional demeanor.

The role emphasizes guest satisfaction, accurate information delivery, and collaboration with team members across departments in a fast-paced environment.