Guest Services Host – Elevate Hotel Stays

Hyatt Place Houston Sugar Land; Sugar Land (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Job summary

Hyatt Place Houston Sugar Land is seeking an energetic Host to provide guests with a full range of individualized service during their stay. You will greet, register, assign rooms, and handle requests with a focus on guest satisfaction.

The role involves coordinating communications, processing payments, and supporting in-room dining and lounge services. A positive, multi-tasking personality is essential for success in this fast-paced environment.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Skills

Customer service

Multi-tasking

Guest interaction

Communication

Education

High School diploma or equivalent

Tools

PMS system

Job description

Hyatt Place Houston Sugar Land is seeking an energetic Host to provide guests with a full range of individualized service during their stay. You will greet, register, assign rooms, and handle requests with a focus on guest satisfaction.

The role involves coordinating communications, processing payments, and supporting in-room dining and lounge services. A positive, multi-tasking personality is essential for success in this fast-paced environment.