Guest Services Host: Elevate Every Guest Experience

HHM Hospitality; Sugar Land (TX); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Education/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a friendly Host to greet guests, register and assign rooms, and ensure a smooth start to each stay. You will verify payment methods, assist with external reservations, answer calls, and help guests with requests.

The role includes handling valuables, handling simple bookkeeping, and supporting lounge services with a positive, guest‑focused attitude. Responsibilities also cover room service coordination, safety compliance, and contributing to improving guest satisfaction

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Engaging personality

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a friendly Host to greet guests, register and assign rooms, and ensure a smooth start to each stay. You will verify payment methods, assist with external reservations, answer calls, and help guests with requests.

The role includes handling valuables, handling simple bookkeeping, and supporting lounge services with a positive, guest‑focused attitude. Responsibilities also cover room service coordination, safety compliance, and contributing to improving guest satisfaction