Hotel Host (Guest Service Agent)

Hyatt Place; San Antonio (TX); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Hyatt Place San Antonio/Riverwalk is seeking a friendly Hotel Host to support high standards of guest service and teamwork. You will help with check-in/check-out, assist in the Bakery Café, and ensure a clean, welcoming space across the hotel.

Ideal candidates have prior guest service experience, can communicate well in English, and adapt to a fast-paced environment while multi-tasking across multiple guest touchpoints.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in fast paced position with guest interaction.
• Must be able to multi-task.
• Must be 18 years or older.
• A true desire to satisfy the needs of others in a fast paced environment.
• High school diploma or equivalent required.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Must possess basic computer skills, i.e. Word, Excel, etc.

Responsabilités

• The Hotel Host assists guests at the hotel front desk and in public areas.
• Maintains welcoming, clean, and inviting environments across guest areas.
• Supports guest check-in/out and general hospitality services.

Connaissances

Customer service experience

Schedule flexibility

English proficiency

Multi-tasking

Basic computer skills

Formation

High school diploma or equivalent

Outils

Word

Excel

Description du poste

Organization- Hyatt Place San Antonio/Riverwalk

Summary

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

Organization- Hyatt Place San Antonio/Riverwalk

Summary

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.