Guest Services & Front Desk Specialist

TEXAS WESTERN MANAGEMENT PARTNERS; Waco (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

TEXAS WESTERN MANAGEMENT PARTNERS operates a Courtyard Waco location seeking a Front Desk Guest Services Associate full-time. The role greets guests, handles check-ins/outs, answers calls, and promotes hotel services while maintaining a welcoming lobby environment.

Responsibilities include accurate payment processing, handling confidential information, and coordinating guest transportation and local referrals as needed.

Qualifications

• Experience in front desk operations preferred.
• Strong communication and guest service skills.
• Ability to upsell services to guests when appropriate.

Responsibilities

• Registers guests into the hotel with up-selling to maximize room rates.
• Greets, registers, and assigns rooms to guests.
• Answers and routes calls; takes guest messages accurately.
• Resolves guest questions and refers to area attractions as needed.
• Checks guests in and out and processes payments.
• Maintains lobby, common area, and breakfast area tidy.
• Balances cash and prepares cashier reports at shift end.
• Promotes hotel services and informs guests about events.
• Handles confidential guest information with integrity.
• Transmits messages using computer, phone, and switchboard.

Skills

Customer service

Cash handling

Communication

Upselling

Teamwork

Job description

TEXAS WESTERN MANAGEMENT PARTNERS operates a Courtyard Waco location seeking a Front Desk Guest Services Associate full-time. The role greets guests, handles check-ins/outs, answers calls, and promotes hotel services while maintaining a welcoming lobby environment.

Responsibilities include accurate payment processing, handling confidential information, and coordinating guest transportation and local referrals as needed.