Front Desk Experience Lead - Guest Service & Reservations

TEXAS WESTERN MANAGEMENT PARTNERS; Portland (TX); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

401(k) retirement plan

Paid Time Off (PTO)

Health insurance

Dental insurance

Vision insurance

Job summary

TEXAS WESTERN MANAGEMENT PARTNERS is seeking a Front Desk Agent at TownePlace Suites in Portland, TX. This role involves delivering Marriott's high standards of service, managing guest relations, and ensuring efficient front desk operations.

Key responsibilities include greeting guests, handling reservations, and maintaining a clean and organized front desk. Candidates should possess strong communication skills and be available for a flexible schedule. Benefits include health insurance and a 401(k) retirement plan.

Qualifications

• Previous front desk or customer service experience is a plus.
• Ability to handle cash and credit transactions accurately.
• Flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Greet, register, and assign rooms in a prompt, friendly, and professional manner.
• Respond quickly and courteously to guest requests, concerns, and complaints.
• Perform check-in and check-out procedures, including processing payments.

Skills

Strong communication and interpersonal skills

Basic computer skills

Organizational and multitasking abilities

Education

High school diploma or equivalent

Tools

Hotel management system experience

Job description

TEXAS WESTERN MANAGEMENT PARTNERS is seeking a Front Desk Agent at TownePlace Suites in Portland, TX. This role involves delivering Marriott's high standards of service, managing guest relations, and ensuring efficient front desk operations.

Key responsibilities include greeting guests, handling reservations, and maintaining a clean and organized front desk. Candidates should possess strong communication skills and be available for a flexible schedule. Benefits include health insurance and a 401(k) retirement plan.