Home2 Suites Waco - Front Desk Supervisor

Aimbridge-Hospitality; Waco (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge-Hospitality in Waco, TX is seeking a Front Desk Supervisor to lead guest services at the property. You will oversee check-ins/outs, guide a team, handle VIP requests, and ensure a welcoming experience that leaves guests with lasting memories.

The ideal candidate has 2–3 years in hospitality, supervisory experience, and a valid driver’s license. We offer daily pay and a benefits package including health coverage and 401k.

Qualifications

• HS diploma required; college coursework helpful.
• 2–3 years of progressive hotel or related field experience.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests and ensure smooth check-ins and check-outs.
• Track logs, manage messages and packages, and maintain professional standards.
• Monitor room rates, packages and promotions to boost revenue while delivering value.
• Lead, train, and support the team while addressing guest concerns and maintaining safety standards.

Skills

Guest experience

VIP requests

Team leadership

Problem solving

Safety standards

Education

High School diploma or equivalent

Job description

Address 2500 Bagby Avenue, Waco, TX, 76706, US

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION: