Home2 Suites Waco - Front Desk Supervisor

Aimbridge Hospitality; Waco (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality in Waco, TX is seeking a Front Desk Supervisor to lead a guest-focused team and ensure exceptional service across check-ins, reservations, and VIP requests.

You will oversee daily front desk operations, train staff, and collaborate with housekeeping and maintenance to uphold standards while driving guest satisfaction and value. This role requires leadership and a commitment to safety and service excellence.

Qualifications

• High School diploma or equivalent required.
• At least 2–3 years of progressive experience in a hotel or related field.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Guest experience: greet guests warmly and ensure smooth check-ins/check-outs, handle reservations and VIP requests.
• Operations: track logs, manage messages and packages, ensure attention to detail and speed.
• Revenue & rate: stay aware of room rates, packages and promotions to enhance revenue and value for guests.
• Team leadership: train associates, build a strong team, address guest concerns while upholding safety and standards.

Skills

Guest service

Team leadership

Operations coordination

Problem solving

Education

High School diploma

College coursework helpful

Valid driver’s license

Job description

Address 2500 Bagby Avenue, Waco, TX, 76706, US

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you're the heartbeat of hospitality - leading the charge to make every guest feel genuinely welcomed and valued. You'll guide your team with energy and enthusiasm, setting the tone for service that is not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you'll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You're the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity - while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan