Guest Experience Front Desk Associate

Kaizen Lab Inc.; Blue Ash (OH); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Competitive pay

Supportive environment

Career growth

Employee discounts

Job summary

Kaizen Lab Inc. is seeking a friendly Front Desk Associate to join our hospitality team in Blue Ash, Ohio. You will greet guests, check in and out efficiently, and maintain a welcoming atmosphere.

You will answer phones, handle reservations and payments, coordinate with housekeeping and maintenance, and keep front desk records accurate. Excellent communication and organizational skills are essential, as is a professional appearance and a positive attitude.

Qualifications

• Previous front desk, customer service, or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge and ability to learn hotel systems.
• Professional appearance and positive attitude.

Responsibilities

• Greet and welcome guests with professionalism and courtesy.
• Check guests in and out efficiently.
• Answer phone calls and respond to guest inquiries.
• Handle reservations, payments, and room assignments.
• Resolve guest concerns promptly and professionally.
• Maintain accurate records and front desk reports.
• Coordinate with housekeeping and maintenance teams.
• Ensure lobby and front desk areas remain clean and organized.

Skills

Customer service

Communication

Organization

Multitasking

Professional appearance

Tools

Hotel systems

Job description

Kaizen Lab Inc. is seeking a friendly Front Desk Associate to join our hospitality team in Blue Ash, Ohio. You will greet guests, check in and out efficiently, and maintain a welcoming atmosphere.

You will answer phones, handle reservations and payments, coordinate with housekeeping and maintenance, and keep front desk records accurate. Excellent communication and organizational skills are essential, as is a professional appearance and a positive attitude.