Guest Experience Agent: Front Desk & Reservations

Jackson Rancheria Casino Resort; Jackson (CA); On-site; USD 51,577,000 - 67,051,000; Full time

Job summary

Jackson Rancheria Casino Resort is seeking a Guest Service Agent to create a positive guest experience by assessing needs and matching them with hotel products and services. You will manage calls, answer questions about the property, book reservations, process payments, and perform daily office duties while representing the hotel throughout the guest's stay.

Front Desk duties include greeting and registering guests, managing room assignments, posting charges, balancing accounts, and coordinating

Qualifications

• Previous hotel experience desired.

Responsibilities

• Greets, registers, and assigns rooms to hotel guests.
• Handles reservations, confirms bookings, and processes cancellations.
• Posts charges, balances accounts, and conducts nightly audits.
• Coordinates room status with housekeeping and reports issues.
• Maintains front desk area and uses telephone etiquette.

Skills

Guest service

Telephone etiquette

Reservations

Cash handling

Front desk

Job description

Jackson Rancheria Casino Resort is seeking a Guest Service Agent to create a positive guest experience by assessing needs and matching them with hotel products and services. You will manage calls, answer questions about the property, book reservations, process payments, and perform daily office duties while representing the hotel throughout the guest's stay.

Front Desk duties include greeting and registering guests, managing room assignments, posting charges, balancing accounts, and coordinating