Guest Experience Front Desk Agent

Mcr-Hotels; Jackson (TN); On-site; USD 25,000 - 42,000; Full time

Job summary

Courtyard Jackson, part of MCR’s portfolio, seeks a Front Desk Agent to ensure a friendly arrival and departure experience while addressing guest needs promptly and hospitably.

You will greet guests by name when possible, maintain strong hotel knowledge, support events, and uphold clean, organized spaces. Candidates should demonstrate excellent communication and a can-do attitude to contribute to guest satisfaction and teamwork.

Qualifications

• Experience in a hospitality, service, consumer-facing field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving concerns.
• Communication Skills: Must convey information clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years or older to perform this job.
• Schedule and Travel: Willing to work a varied schedule including evenings, nights, weekends, holidays.
• Clock-in/Out: Arrive and clock in on time for every shift.

Responsibilities

• Check-in/Out Efficiency: All guests checked-in/out in a timely manner.
• Rate Schedule: Up-to-date understanding of room rates, promotions.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
• The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.

Skills

Guest relations

Name usage

Communication skills

Handling pace and pressure

Listening and conflict resolution

Phone etiquette

Follow guidelines

Can-do attitude

Teamwork

Hospitality mindset

Job description

Courtyard Jackson, part of MCR’s portfolio, seeks a Front Desk Agent to ensure a friendly arrival and departure experience while addressing guest needs promptly and hospitably.

You will greet guests by name when possible, maintain strong hotel knowledge, support events, and uphold clean, organized spaces. Candidates should demonstrate excellent communication and a can-do attitude to contribute to guest satisfaction and teamwork.