Evening Front Desk Agent: Guest Service & Upsell

Jackson Michigan; Jackson (MI); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Comfort Inn by Choice Hotels in Jackson, MI is seeking a friendly Front Desk Clerk for a 32-hour/week second shift (3pm–11pm). You will greet guests warmly, manage check-ins and check-outs, and support a smooth lobby operation in a busy hotel environment.

This role requires basic computer skills, strong communication, and a commitment to guest satisfaction. You’ll handle phone calls, assist with upsell opportunities, process payments, and maintain accurate records while upholding security and

Qualifications

• High School Diploma or GED required.
• Prior customer service experience preferred.
• Basic computer skills and ability to use hotel systems.

Responsibilities

• Greet guests on arrival with warmth and authentic recognition.
• Answer telephone within three rings and assist or transfer as needed.
• Count bank at start/end of shift and handle cash drops per policy.
• Maintain a clean, organized front desk and lobby.
• Assist with lobby activation and upsell program.
• Protect guest data and follow security procedures.
• Resolve guest inquiries and complaints professionally.
• Collect necessary identification and form of payment.

Skills

Basic computer skills

Effective verbal and written comms

Time management

Education

High School Diploma/GED

Job description

Comfort Inn by Choice Hotels in Jackson, MI is seeking a friendly Front Desk Clerk for a 32-hour/week second shift (3pm–11pm). You will greet guests warmly, manage check-ins and check-outs, and support a smooth lobby operation in a busy hotel environment.

This role requires basic computer skills, strong communication, and a commitment to guest satisfaction. You’ll handle phone calls, assist with upsell opportunities, process payments, and maintain accurate records while upholding security and