Guest Services & Front Desk Specialist

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 26,000 - 36,000; Full time

Job summary

PENN Entertainment is seeking a front desk professional for its Lake Charles property. The role focuses on friendly guest service, reservation handling, and accurate check-in/check-out procedures to guarantee guest satisfaction.

The position requires a High School Diploma or equivalent and strong communication skills in English; computer proficiency is strongly preferred. Candidates should be able to work a flexible schedule, including nights and weekends.

Qualifications

• Must have excellent customer service and interpersonal skills.
• Must be fluent and literate in English.
• Strong computer skills with Microsoft Office proficiency.

Responsibilities

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g. identification, credit card verification).
• Performs Front Desk, Call Center, and other hotel-related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems.

Skills

Customer service

Interpersonal skills

English proficiency

Education

High School Diploma or equivalent

Job description

PENN Entertainment is seeking a front desk professional for its Lake Charles property. The role focuses on friendly guest service, reservation handling, and accurate check-in/check-out procedures to guarantee guest satisfaction.

The position requires a High School Diploma or equivalent and strong communication skills in English; computer proficiency is strongly preferred. Candidates should be able to work a flexible schedule, including nights and weekends.