IT Support Specialist — Fast-Paced, Guest-Facing Tech

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 42,000 - 68,000; Full time

Job summary

PENN Entertainment is seeking an IT professional responsible for end-user support, PC maintenance, and system administration at our Lake Charles location. You will analyze requirements, implement solutions, and ensure timely ticket resolution within established SLAs.

Applicants should have an associate degree in computer technology or related field with relevant experience, strong communication skills, and familiarity with Windows OS and MS Office.

Qualifications

• Associate degree in computer technology or related field; or 3 years of related experience or training.
• Proficient in Windows operating systems and MS Office.
• Experience supporting end-user technical needs across devices and networks.

Responsibilities

• Create frameworks for property user profile interfaces and systems.
• Analyze hardware/software to determine business needs and implement solutions.
• Install, repair, and maintain PC equipment and related systems.
• Respond to and resolve service tickets within SLAs.
• Program and operate phone systems and manage end-user access.
• Maintain inventory and support vendor collaboration for system improvements.

Skills

End-user support

Windows OS

Active Directory

Networking basics

Communication

Education

Associate degree in computer technology or related field

Tools

MS Office Suite

Printers and peripherals

Job description

PENN Entertainment is seeking an IT professional responsible for end-user support, PC maintenance, and system administration at our Lake Charles location. You will analyze requirements, implement solutions, and ensure timely ticket resolution within established SLAs.

Applicants should have an associate degree in computer technology or related field with relevant experience, strong communication skills, and familiarity with Windows OS and MS Office.