Guest Experience Dispatcher

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 30,000 - 38,000; Full time

Job summary

Penn Entertainment is seeking team members to provide exceptional guest services at our Lake Charles property. The role includes front desk responsibilities and housekeeping coordination within a fast-paced hospitality setting.

The position requires the ability to prioritize tasks, maintain accurate records, and collaborate with housekeeping, maintenance, and front office staff to ensure smooth operations. On-site work and a focus on guest satisfaction are essential.

Qualifications

• Ability to prioritize workload.
• Basic knowledge of housekeeping and hotel department functions.
• Typically requires at least 1 year housekeeping or clerical experience.

Responsibilities

• Provide superior customer service and handle interactions with customers and coworkers.
• Update and maintain correct hotel room status in the system and on board.
• Maintain permanent records including occupancy, status, logs, and work orders.
• Inform and direct priorities to housekeeping, front office, maintenance, engineering and locksmith teams.
• Handle receptionist and telephone procedures effectively.
• Keep Housekeeping Managers informed of current information.

Skills

Prioritize workload

Housekeeping knowledge

Clerical experience

Tools

Computer terminal

10-key

Telephone

Job description

Penn Entertainment is seeking team members to provide exceptional guest services at our Lake Charles property. The role includes front desk responsibilities and housekeeping coordination within a fast-paced hospitality setting.

The position requires the ability to prioritize tasks, maintain accurate records, and collaborate with housekeeping, maintenance, and front office staff to ensure smooth operations. On-site work and a focus on guest satisfaction are essential.