Guest Services Front Desk Specialist

Stoney Creek Hospitality Corporation; Johnston (IA); On-site; USD 31,000 - 38,000; Full time

Job summary

Stoney Creek Hospitality Corporation in Johnston, IA is seeking a Front Desk Agent to deliver friendly, efficient service at the hotel's front desk. You will greet guests, assist with check-in/out, manage reservations, and answer guest questions to ensure a smooth stay.

You'll handle payments, coordinate with housekeeping, and maintain lobby presentation. The role requires strong communication, multitasking, and a professional, welcoming demeanor across shifts including weekends.

Qualifications

• High school diploma or equivalent (hospitality education is a plus).
• Experience in customer service, hospitality, or front desk roles preferred.
• Proficiency in using reservation systems and hotel management software.

Responsibilities

• Greet guests, check in and check out, and issue room keys.
• Manage reservations via phone, online, or in person.
• Provide information on hotel amenities and local attractions.
• Assign rooms based on preferences and availability.
• Process payments and maintain accurate billing records.
• Maintain security of room keys and monitor lobby area.
• Assist guests with luggage and transportation arrangements.
• Coordinate with front office team and adhere to brand standards.

Skills

Organizational skills

Customer service

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

Reservation systems

Hotel management software

Job description

Stoney Creek Hospitality Corporation in Johnston, IA is seeking a Front Desk Agent to deliver friendly, efficient service at the hotel's front desk. You will greet guests, assist with check-in/out, manage reservations, and answer guest questions to ensure a smooth stay.

You'll handle payments, coordinate with housekeeping, and maintain lobby presentation. The role requires strong communication, multitasking, and a professional, welcoming demeanor across shifts including weekends.