Front Desk Guest Experience Specialist

Aimbridge Hospitality; Council Bluffs (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Now offering Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Fairfield Inn & Suites Omaha East/Council Bluffs is seeking a Front Desk Agent to deliver superior guest experiences. You will warmly welcome guests, manage check-ins/outs, and handle requests with poise, accuracy, and a friendly demeanor.

Your responsibilities include multitasking across reservations, payments, and guest interactions while maintaining smooth operations at the front desk. A high school diploma and familiarity with hotel systems are preferred.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Fairfield Inn & Suites Omaha East/Council Bluffs is seeking a Front Desk Agent to deliver superior guest experiences. You will warmly welcome guests, manage check-ins/outs, and handle requests with poise, accuracy, and a friendly demeanor.

Your responsibilities include multitasking across reservations, payments, and guest interactions while maintaining smooth operations at the front desk. A high school diploma and familiarity with hotel systems are preferred.