Guest Experience Front Desk Agent

Stoney-Creek-Hospitality; East Peoria (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

Stoney-Creek-Hospitality in East Peoria, IL is seeking a Front Desk Agent for full-time, on-site work. You will greet guests, manage check-ins/outs, handle reservations, and provide information on local attractions to ensure a memorable stay.

Qualifications include a high school diploma and experience in customer service or hospitality. Proficiency with hotel software is expected. Flexible shifts including weekends and holidays are required, with hourly pay of $15.00–$16.00.

Qualifications

• High school diploma or equivalent (additional hospitality education is a plus).
• Previous experience in customer service, hospitality, or front desk roles preferred.
• Proficiency in using reservation systems and hotel software.

Responsibilities

• Greet guests and complete check-in/check-out with a friendly, efficient approach.
• Manage room reservations and confirmations via phone, online, or in person.
• Provide information about amenities, local attractions, and services.
• Assist with room assignments and ensure correct type and rate.
• Handle guest payments, process transactions, and maintain records.
• Maintain front desk area and perform administrative tasks (filing, faxing, email).
• Support luggage handling, concierge services, and safety procedures.

Skills

Customer service

Hospitality

Communication

Multitasking

Cash handling

Education

High school diploma

Tools

Reservation systems

Hotel management software

Job description

Stoney-Creek-Hospitality in East Peoria, IL is seeking a Front Desk Agent for full-time, on-site work. You will greet guests, manage check-ins/outs, handle reservations, and provide information on local attractions to ensure a memorable stay.

Qualifications include a high school diploma and experience in customer service or hospitality. Proficiency with hotel software is expected. Flexible shifts including weekends and holidays are required, with hourly pay of $15.00–$16.00.