Front Desk Agent - Guest Experience Champion

Great-Lakes-Management-Group; Johnston (IA); Sur place; USD 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Paid Time Off (PTO)

Paid Holidays

Leadership Development Programs

Employee Recognition Programs

Supportive Team-Oriented Culture

USA TODAY Top Workplace Award Winner (

Résumé du poste

Great Lakes Management Group (GLMG Hotels) in Johnston, IA is seeking a friendly Guest Service Associate (Front Desk Agent) to welcome guests, check them in/out, and set the tone for a memorable stay.

You will handle reservations, answer guest inquiries, process payments, and collaborate with housekeeping and maintenance to ensure satisfaction. Previous hospitality experience and strong communication help you succeed; training and leadership development are provided.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service or hospitality experience preferred.
• Front desk or hotel experience is a plus.
• Strong interpersonal and guest service skills.
• Excellent verbal and written communication abilities.
• Experience with PMS systems such as HotelKey, OnQ, FOSSE, Opera, or similar.

Responsabilités

• Greet guests warmly and provide a positive first impression upon arrival.
• Process guest check-ins and check-outs efficiently and accurately.
• Manage reservations, cancellations, and modifications through the Property Management System (PMS).
• Provide information about hotel amenities, services, and local attractions.
• Respond promptly to guest requests and ensure follow-through.
• Resolve guest concerns professionally and elevate issues when appropriate.
• Promote room upgrades, hotel amenities, and special offers.
• Maintain accurate guest accounts and process payments.
• Balance cash drawers and complete shift reporting when required.
• Work closely with Housekeeping, Maintenance, and hotel leadership to ensure guest satisfaction.

Connaissances

Strong interpersonal and guest service

Excellent verbal and written沟通

Ability to multitask in fast-paced env

Formation

High School Diploma or equivalent

Outils

PMS systems such as HotelKey, OnQ, FOSSE, Opera

Description du poste

Great Lakes Management Group (GLMG Hotels) in Johnston, IA is seeking a friendly Guest Service Associate (Front Desk Agent) to welcome guests, check them in/out, and set the tone for a memorable stay.

You will handle reservations, answer guest inquiries, process payments, and collaborate with housekeeping and maintenance to ensure satisfaction. Previous hospitality experience and strong communication help you succeed; training and leadership development are provided.