Front Desk Agent - Guest Experience Champion

Great-Lakes-Management-Group; Johnston (IA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off (PTO)

Paid Holidays

Leadership Development Programs

Employee Recognition Programs

Supportive Team-Oriented Culture

USA TODAY Top Workplace Award Winner (

Job summary

Great Lakes Management Group (GLMG Hotels) in Johnston, IA is seeking a friendly Guest Service Associate (Front Desk Agent) to welcome guests, check them in/out, and set the tone for a memorable stay.

You will handle reservations, answer guest inquiries, process payments, and collaborate with housekeeping and maintenance to ensure satisfaction. Previous hospitality experience and strong communication help you succeed; training and leadership development are provided.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service or hospitality experience preferred.
• Front desk or hotel experience is a plus.
• Strong interpersonal and guest service skills.
• Excellent verbal and written communication abilities.
• Experience with PMS systems such as HotelKey, OnQ, FOSSE, Opera, or similar.

Responsibilities

• Greet guests warmly and provide a positive first impression upon arrival.
• Process guest check-ins and check-outs efficiently and accurately.
• Manage reservations, cancellations, and modifications through the Property Management System (PMS).
• Provide information about hotel amenities, services, and local attractions.
• Respond promptly to guest requests and ensure follow-through.
• Resolve guest concerns professionally and elevate issues when appropriate.
• Promote room upgrades, hotel amenities, and special offers.
• Maintain accurate guest accounts and process payments.
• Balance cash drawers and complete shift reporting when required.
• Work closely with Housekeeping, Maintenance, and hotel leadership to ensure guest satisfaction.

Skills

Strong interpersonal and guest service

Excellent verbal and written沟通

Ability to multitask in fast-paced env

Education

High School Diploma or equivalent

Tools

PMS systems such as HotelKey, OnQ, FOSSE, Opera

Job description

Great Lakes Management Group (GLMG Hotels) in Johnston, IA is seeking a friendly Guest Service Associate (Front Desk Agent) to welcome guests, check them in/out, and set the tone for a memorable stay.

You will handle reservations, answer guest inquiries, process payments, and collaborate with housekeeping and maintenance to ensure satisfaction. Previous hospitality experience and strong communication help you succeed; training and leadership development are provided.