Guest Services Front Desk Specialist

Grand Casino Hinckley; Hinckley (MN); On-site; USD 26,000 - 38,000; Full time

Job summary

Grand Casino Hinckley is seeking a Hotel Guest Services Front Desk Agent to warmly greet guests, manage check-in/check-out, and assist with reservations and payments. You will safeguard guest information and coordinate check-in procedures for arriving groups.

Responsibilities include processing transactions, maintaining room availability, and providing accurate information about services and hours. Some shifts may include nights, weekends, and holidays to support hotel operations.

Qualifications

• Strong commitment to delivering outstanding guest service.
• Excellent verbal and written communication abilities.
• Keen attention to detail for reservation management and payments.
• Ability to assist guests with luggage and escort to rooms.

Responsibilities

• Greet, register, and manage check-out for guests.
• Process transactions and ensure policy adherence.
• Maintain inventory of vacancies, reservations, and room assignments.
• Respond to guest requests with timely and courteous information.
• Maintain knowledge of Grand Casino properties and events.
• Explain room features and operation of equipment.
• Communicate safety protocols to guests.
• Enter and verify reservations and post charges in software.
• Prepare shift cash reports and balance payments.

Skills

Guest service

Communication

Attention to detail

Luggage assistance

Professional appearance

Job description

Grand Casino Hinckley is seeking a Hotel Guest Services Front Desk Agent to warmly greet guests, manage check-in/check-out, and assist with reservations and payments. You will safeguard guest information and coordinate check-in procedures for arriving groups.

Responsibilities include processing transactions, maintaining room availability, and providing accurate information about services and hours. Some shifts may include nights, weekends, and holidays to support hotel operations.