Guest Services & Front Desk Associate

Grand-Casino-Hinckley; Hinckley (MN); On-site; USD 34,000 - 42,000; Full time

Job summary

Grand Casino Hinckley is hiring a Hotel Guest Services Front Desk Agent to greet Guests, manage check-ins/check-outs, and handle reservations and payments with accuracy. The role requires presenting a professional demeanor and knowledge of hotel services while ensuring guest safety and satisfaction.

Responsibilities include coordinating with bell staff, explaining room features, and maintaining up-to-date knowledge of Grand Casino properties and events.

Qualifications

• Hotel front desk experience preferred.
• Must be able to process reservations and payments accurately.
• Must maintain a Gaming Regulatory Authority (GRA) license.

Responsibilities

• Greet, register, and manage check-in/check-out for guests.
• Process transactions accurately and balance end-of-shift cash.
• Provide information about services, amenities, and hours.
• Explain room features and safety procedures to guests.
• Assist guests with luggage and escort to rooms.
• Maintain knowledge of Grand Casino properties and events.

Skills

Guest service

Verbal communication

Written communication

Attention to detail

Luggage assistance

Professional appearance

Shift flexibility

Teamwork

Physical stamina

Job description

Grand Casino Hinckley is hiring a Hotel Guest Services Front Desk Agent to greet Guests, manage check-ins/check-outs, and handle reservations and payments with accuracy. The role requires presenting a professional demeanor and knowledge of hotel services while ensuring guest safety and satisfaction.

Responsibilities include coordinating with bell staff, explaining room features, and maintaining up-to-date knowledge of Grand Casino properties and events.