Guest Experience Front Desk Agent

Grand Casino Mille Lacs & Hinckley; Hinckley (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401k

Tuition reimbursement

Birthday gifts

Anniversary gifts

Job summary

Grand Casino Mille Lacs & Hinckley in Hinckley, MN seeks a courteous Hotel Guest Services Front Desk Agent to greet Guests, assist with reservations, process payments, and safeguard guest information.

The role includes pre-registering Guests, preparing key packets, coordinating check-in for groups, delivering accurate information about services, and supporting bell services while maintaining high standards of service and safety.

Qualifications

• Prior hotel experience preferred.
• Strong work ethic and attention to detail.
• Ability to secure GRA license.
• Knowledge of check-in/check-out processes.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Greet, register, and manage the check-out process for Guests, delivering exceptional service in line with the hotel's standards.
• Process transactions accurately, ensuring the check-in and check-out process adheres to company policy.
• Keep an inventory of vacancies, reservations, and room assignments.
• Respond to Guests' requests, concerns, or inquiries in a courteous and timely manner, providing clear information about facilities and hours of operation.
• Maintain knowledge of all Grand Casino properties and nearby special events to inform Guests.
• Explain room features and equipment to Guests upon entry, including the operation of locks, televisions, and thermostats.
• Communicate Guest safety protocols, such as fire safety and evacuation procedures.
• Accurately enter and verify Guest reservation information in the computer system, post charges to Guest accounts, and process payments using all applicable software systems.
• Prepare the shift cash report, balance payments and disbursements with property management systems, and prepare the bank drop envelope for shift end and account balancing.
• Perform Bell Person duties, such as assisting Guests with luggage and escorting them to their rooms.
• Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.

Skills

Guest service

Communication

Attention to detail

Multitasking

Professional demeanor

Shift work

Job description

Grand Casino Mille Lacs & Hinckley in Hinckley, MN seeks a courteous Hotel Guest Services Front Desk Agent to greet Guests, assist with reservations, process payments, and safeguard guest information.

The role includes pre-registering Guests, preparing key packets, coordinating check-in for groups, delivering accurate information about services, and supporting bell services while maintaining high standards of service and safety.