Guest Experience Specialist (Front Desk)

Grand View Lodge; Nisswa (MN); On-site; USD 23,000 - 26,000; Full time

Job summary

Grand View Lodge in Nisswa, MN, is seeking a Front Desk Agent to deliver exceptional guest service at the check-in and check-out desk. You will assist guests with reservations, room assignments, and information about local attractions, while maintaining a professional, welcoming atmosphere.

Responsibilities include handling phone inquiries, processing payments, balancing cash, and resolving guest concerns with prompt, courteous support. A strong emphasis on teamwork and safety is required.

Qualifications

• High school diploma or GED with two years guest service experience.
• Two years cash handling experience preferred.
• Excellent listening and communication skills.

Responsibilities

• Sell services and amenities.
• Check in and check out guests.
• Make reservations for rooms and dinner.
• Manage phone activity and provide information to callers.
• Register and assign rooms; share local information.
• Balance cash and charges at shift end.
• Respond to guest complaints within authority.

Skills

Strong communication

Multitasking

Customer service

Problem solving

Time management

Cash handling

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Grand View Lodge in Nisswa, MN, is seeking a Front Desk Agent to deliver exceptional guest service at the check-in and check-out desk. You will assist guests with reservations, room assignments, and information about local attractions, while maintaining a professional, welcoming atmosphere.

Responsibilities include handling phone inquiries, processing payments, balancing cash, and resolving guest concerns with prompt, courteous support. A strong emphasis on teamwork and safety is required.