Guest Services Front Desk Pro

Buffalo Lodging Associates, LLC; Town of Cheektowaga (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid Weekly

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Appreciation Activities

Job summary

Home2 Suites by Hilton is seeking a Front Desk Agent to join their team. The Front Desk Agent is the face of the hotel, delivering superior service to guests and handling check-in/check-out through the property management system.

Responsibilities include greeting guests, processing payments, and answering questions about services and amenities. The role requires strong customer service, basic computer skills, and a valid driver's license.

Qualifications

• Customer service experience in a hotel setting preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, property management system, Word and Excel preferred.
• Must have valid driver's license and acceptable driving history.

Responsibilities

• Greet guests and complete check-in/check-out in the property management system.
• Handle cash, credit card information and goods at the property.
• Provide information about hotel services and amenities to guests.
• Take reservations and update/cancel in the management system.
• Respond promptly to guest requests and manage a balanced shift schedule.

Skills

Customer service

Cash handling

Reservations

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Property management system

Intranet

Word

Excel

Driver's license

Job description

Home2 Suites by Hilton is seeking a Front Desk Agent to join their team. The Front Desk Agent is the face of the hotel, delivering superior service to guests and handling check-in/check-out through the property management system.

Responsibilities include greeting guests, processing payments, and answering questions about services and amenities. The role requires strong customer service, basic computer skills, and a valid driver's license.