Guest Experience Front Desk Agent | Flexible Hours

Total Management Systems, Inc.; Alamogordo (NM); On-site; USD 24,000 - 36,000; Full time

Job summary

Home2 Suites by Hilton White Sands National Park is seeking a Front Desk Agent to be the first point of contact for guests, greeting them, checking in and out, and answering questions about hotel services.

Responsibilities include managing reservations, maintaining room inventory, and ensuring guest information is accurate. Ideal candidates have a high school diploma, excellent communication skills, flexibility (weekends/holidays), and basic computer skills.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in Microsoft Office and basic computer skills.
• Ability to stand for extended periods.

Responsibilities

• Greet guests in a friendly and professional manner.
• Check guests in and out of the hotel.
• Answer guest inquiries and provide information about hotel services and amenities.
• Handle reservations and manage room inventory.
• Ensure accuracy of guest information and resolve any issues or complaints.

Skills

Communication

Customer Service

Microsoft Office

Computer Skills

Stamina

Education

High school diploma

Tools

Hotel reservation software

Job description

Home2 Suites by Hilton White Sands National Park is seeking a Front Desk Agent to be the first point of contact for guests, greeting them, checking in and out, and answering questions about hotel services.

Responsibilities include managing reservations, maintaining room inventory, and ensuring guest information is accurate. Ideal candidates have a high school diploma, excellent communication skills, flexibility (weekends/holidays), and basic computer skills.