Guest Services Front Desk Clerk — Flexible Scheduling & Benefits

Courtyard by Marriott Waterbury Downtown; Waterbury (CT); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid holidays

401(k) with Employer Match

Medical, dental, and vision

Job summary

Courtyard by Marriott Waterbury Downtown in Waterbury, CT seeks Front Desk Clerk to welcome guests, process check-ins/outs, and handle reservations. You’ll engage with guests professionally, manage requests, and support a seamless guest experience in a busy hotel environment.

The role requires 1+ year of front desk or customer service experience, strong English communication, and the ability to work a flexible schedule, including potential overtime.

Qualifications

• High School education or equivalent work experience.
• 1+ years of Front Desk Clerk or customer service experience.
• Flexible scheduling and overtime may be required.

Responsibilities

• Check guests in and out accurately following policies.
• Respond to concerns professionally and resolve issues.
• Pre-register, block reservations, and manage same-day bookings.
• Complete logs/reports as required by management.
• Arrange alternative lodging when needed and assist guests.

Skills

Customer service

Communication

Time management

Teamwork

Education

High School diploma or GED

Tools

Front Desk software

Cash handling

Job description

Courtyard by Marriott Waterbury Downtown in Waterbury, CT seeks Front Desk Clerk to welcome guests, process check-ins/outs, and handle reservations. You’ll engage with guests professionally, manage requests, and support a seamless guest experience in a busy hotel environment.

The role requires 1+ year of front desk or customer service experience, strong English communication, and the ability to work a flexible schedule, including potential overtime.