Front Desk Clerk - Full time

Courtyard by Marriott Waterbury Downtown; Waterbury (CT); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid holidays

401(k) with Employer Match

Medical, dental, and vision

Job summary

Courtyard by Marriott Waterbury Downtown in Waterbury, CT seeks Front Desk Clerk to welcome guests, process check-ins/outs, and handle reservations. You’ll engage with guests professionally, manage requests, and support a seamless guest experience in a busy hotel environment.

The role requires 1+ year of front desk or customer service experience, strong English communication, and the ability to work a flexible schedule, including potential overtime.

Qualifications

• High School education or equivalent work experience.
• 1+ years of Front Desk Clerk or customer service experience.
• Flexible scheduling and overtime may be required.

Responsibilities

• Check guests in and out accurately following policies.
• Respond to concerns professionally and resolve issues.
• Pre-register, block reservations, and manage same-day bookings.
• Complete logs/reports as required by management.
• Arrange alternative lodging when needed and assist guests.

Skills

Customer service

Communication

Time management

Teamwork

Education

High School diploma or GED

Tools

Front Desk software

Cash handling

Job description

Courtyard by Marriott Waterbury Downtown
63 Grand Street
Waterbury, CT 06702, USA

• On-site
• Pay or shift range: $16.94 USD to $25.25 USD
• Hospitality
• Full-Time
• Requisition #: FRONT003389

Description

At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.

The Courtyard by Marriott Waterbury Downtown , managed by Moody National Management LP is currently looking for Front Desk Clerks to join our team.

All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensivebenefits (including medical, dental, and vision).

The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Essential Functions

• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, elevate issues as necessary or report to other departments for resolution; accommodate guest requests, when possible, within policies/procedures.
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
• Accurately complete any logs/reports as specified by management.
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned.

Job Specifications

• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
• Excellent interpersonal, written/verbal communication and telephone etiquette skills.
• Intermediate proficiency with Front Desk computer systems
• Excellent command of the English language; second language proficiency desirable.
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Exceptional problem-solving skills
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures

Experience and Education

• High School education or equivalent work experience.
• 1+ years of experience as a Front Desk Clerk or other customer service position.
• Minimum training required per year as assigned by the company
• Any additional training required by manager
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This is a full-time position. Overtime may be required occasionally.
• Work days and work hours may vary.
• This position works indoors.

Education

Preferred

High School Diploma / GED or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.