Guest Services Specialist Flexible Schedule & Growth

Concord Hospitality Enterprises; Chandler (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Health plans (Medical/Dental/Vision)

Life insurance & disability

401k with company match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises is hiring a Front Desk Clerk to deliver outstanding guest service with a welcoming, professional presence. You will check guests in and out, manage reservations, handle requests, and communicate hotel services.

The role requires strong communication, multitasking, and reliability, with the ability to stand for long periods and lift up to 40 lbs. The position supports a busy front desk, coordinates with other hotel teams, and ensures guest records are accurate.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication skills

Multitasking

Cash handling

Professional demeanor

Education

High school diploma or equivalent

Tools

Basic computer skills

Cash handling skills

Job description

Concord Hospitality Enterprises is hiring a Front Desk Clerk to deliver outstanding guest service with a welcoming, professional presence. You will check guests in and out, manage reservations, handle requests, and communicate hotel services.

The role requires strong communication, multitasking, and reliability, with the ability to stand for long periods and lift up to 40 lbs. The position supports a busy front desk, coordinates with other hotel teams, and ensures guest records are accurate.