Front Desk Concierge & Guest Services Pro

Guest Services, Inc.; United States; On-site; USD 15,000 - 21,000; Full time

Job summary

Guest Services, Inc. is hiring a Front Desk Agent to perform desk attendant duties including check-in/check-out, reservations, and switchboard. The role emphasizes strong customer service and efficient front desk operations.

The agent will manage guest room registrations, provide rate quotes, and assist with coordinating with Housekeeping, while ensuring accurate charges and balanced cash at shifts' end.

Qualifications

• High School Diploma preferred; minimum age 16.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and ability to multitask.
• Computer proficiency.
• Demonstrated talent for interacting with a wide variety of people; ability to organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.

Responsibilities

• Check guests in and out, handle reservations and switchboard.
• Provide administrative, reception and program support to management and staff.
• Manage phone activity and greet customers in a welcoming manner.
• Register and assign rooms to guests; provide quotes and upsell when possible.
• Coordinate Front Desk and Housekeeping departments and balance guest folios.
• Respond to guest inquiries and resolve complaints within authority; refer to management when needed.

Skills

Clerical skills

Customer service

Interpersonal skills

Reservations scheduling

Computer proficiency

Cash handling

Telephone skills

Education

High School Diploma

Minimum age 16

Tools

Reservations system

POS system

Cash register

Office software

Job description

Guest Services, Inc. is hiring a Front Desk Agent to perform desk attendant duties including check-in/check-out, reservations, and switchboard. The role emphasizes strong customer service and efficient front desk operations.

The agent will manage guest room registrations, provide rate quotes, and assist with coordinating with Housekeeping, while ensuring accurate charges and balanced cash at shifts' end.