Guest Services & Front Desk Associate

Wellpoint-Care-Network; Milwaukee (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Wellpoint Care Network is seeking a part-time Guest Services Representative in Milwaukee, WI. The role centers on first contact with visitors, front desk coordination, and providing administrative support to the CEO’s office.

Responsibilities include greeting guests, answering calls, managing scheduling and mail, and maintaining a welcoming atmosphere. The position requires strong customer service, professionalism, and the ability to work 10:00 a.m. to 3:00 p.m. Monday through Friday.

Qualifications

• HS diploma or equivalent required; Associate degree or some post-secondary education preferred.
• Excellent customer service skills; prioritizes the well-being of guests with a positive attitude.
• Ability to lift and/or move up to 30 pounds.
• Proficient in Microsoft Office, Excel, Outlook, Teams.
• Demonstrates professionalism and adherence to conduct and safety procedures.

Responsibilities

• Reception – Customer Service: Welcome visitors and clients, handle inquiries, route calls, and maintain confidentiality.
• Reception – Operations: Manage mail, deliveries, vendors, and front desk procedures; maintain front desk manuals.
• Guest Services Rep. Other Support: Provide administrative support to CEO’s office and coordinate hospitality tasks.
• Agency Engagement: Align with organizational diversity, equity and inclusion initiatives and participate in meetings.
• Organizational requirements: Handle interruptions, multi-task, and maintain a clean lobby and work environment.

Skills

Customer service

Communication

Professionalism

Multitasking

Guest relations

Education

HS diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Excel

Outlook

Teams

Job description

Wellpoint Care Network is seeking a part-time Guest Services Representative in Milwaukee, WI. The role centers on first contact with visitors, front desk coordination, and providing administrative support to the CEO’s office.

Responsibilities include greeting guests, answering calls, managing scheduling and mail, and maintaining a welcoming atmosphere. The position requires strong customer service, professionalism, and the ability to work 10:00 a.m. to 3:00 p.m. Monday through Friday.