Front Desk & Guest Services Specialist

Wellpoint Care Network; Milwaukee (WI); On-site; USD 21,000 - 29,000; Full time

Job summary

Wellpoint Care Network in Milwaukee, WI is seeking a full-time Guest Services Representative to be the first point of contact for visitors and callers. You will greet guests, answer phones, manage appointments, handle mail, and provide basic administrative support to the CEO’s office, ensuring a professional and welcoming environment.

Requirements include a high school diploma or equivalent, with preference for associate degree, the ability to lift up to 30 pounds, and a commitment to

Qualifications

• HS diploma or equivalent required.
• Associate degree or some post-secondary education preferred.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
• A valid Wisconsin Driver’s License not required but must have reliable transportation to and from the main office location.

Responsibilities

• Reception duties: greet visitors and provide a welcoming atmosphere.
• Answer telephone, route calls, and maintain visitor logs.
• Assist with mail, deliveries, and basic administrative tasks for the CEO’s office.
• Maintain lobby area and hospitality supplies.
• Coordinate staff hospitality events (lunches, flowers, condolences, celebrations).
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Communication

MS Office

Multitasking

HIPAA knowledge

Education

HS diploma

Associate degree

Tools

Stamps.com

ADP

Microsoft Office

Excel

Outlook

Teams

Job description

Wellpoint Care Network in Milwaukee, WI is seeking a full-time Guest Services Representative to be the first point of contact for visitors and callers. You will greet guests, answer phones, manage appointments, handle mail, and provide basic administrative support to the CEO’s office, ensuring a professional and welcoming environment.

Requirements include a high school diploma or equivalent, with preference for associate degree, the ability to lift up to 30 pounds, and a commitment to