Casino Guest Services Cashier & Host

Grand Casino Mille Lacs & Hinckley; Onamia (MN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k

Tuition reimbursement

Birthday gifts

Anniversary gifts

Parental leave

Supplemental insurances

Job summary

Grand Casino Mille Lacs & Hinckley is seeking a Food and Beverage Ambassador who handles guest check transactions, food running, bussing and host interactions to ensure a positive experience at every touchpoint. You will greet guests, take payments, seat dining parties, answer questions, resolve concerns with courtesy, and maintain a clean, safe dining area in compliance with health regulations.

This role emphasizes teamwork with Casino Hosts, Servers, Cooks and Supervisors to deliver

Qualifications

• Previous cash handling experience.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR's).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Responsibilities

• Receive payment from Guests in a prompt and courteous manner.
• Adhere to established cash control policies and procedures of Grand Casino.
• Advise Guest of waiting time and areas of the Venue.
• Prepare orders in a timely manner and complete them with garnish and accompaniments.
• Answer Guest questions and directs concerns to appropriate management.
• Address Guest complaints and resolve them quickly and courteously.
• Seat Guests according to the established procedures of the venue.
• Deliver excellent Guest Service in an upbeat, friendly manner.
• Encourage mutual respect, dignity, and integrity with all Associates, by always setting positive examples.
• Participates as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service.
• Always maintain a clean and sanitary dining area in full accordance with state health regulations.
• Maintain stock of all necessary items.
• Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.
• Answer telephones and make reservations, if required.
• Communicate with Guests including wait times, verifying reservations and general information about the venue.
• Responsible for seating Guests according to established rotation procedures, be able to operate Host seating computer system, distribute menus, and explain the food items.
• Thanks, and offers closing remarks to Guest as they leave the venue.
• Address any Guest complaints to resolve them quickly and courteously in accordance with department standards.
• Assist in maintaining standards of health, safety, and sanitation.
• Able to demonstrate ability to read floorplans and seat guests accordingly.
• Clean and sanitize tables and dining room upon Guest departure.
• Participate as a team member with: Casino Hosts, Food Servers, Cooks, Supervisors, and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.
• Other duties as assigned that are related to this role.

Skills

Cash handling

Job description

Grand Casino Mille Lacs & Hinckley is seeking a Food and Beverage Ambassador who handles guest check transactions, food running, bussing and host interactions to ensure a positive experience at every touchpoint. You will greet guests, take payments, seat dining parties, answer questions, resolve concerns with courtesy, and maintain a clean, safe dining area in compliance with health regulations.

This role emphasizes teamwork with Casino Hosts, Servers, Cooks and Supervisors to deliver