Front Desk & Guest Services Specialist

Guest Services Inc; Flamingo (FL); On-site; USD 16,000 - 23,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent to perform desk functions, including guest check-in/out, reservations, and switchboard. You will deliver strong customer service and manage guests and vendors efficiently.

Responsibilities include administrative support, answering calls, handling walk-ins, signing in customers, and up-selling room quotes. The role requires basic clerical skills and English communication in a fast-paced hospitality environment.

Qualifications

• High School Diploma preferred.
• Minimum age 16.
• Clerical skills including typing, filing, office automation and multitasking.
• Computer proficiency required.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic.
• Sign in customers as needed.
• Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests.
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Responds to guest inquiries.
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Customer service

Clerical skills

Typing

Multitasking

Interpersonal skills

English literacy

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Agent to perform desk functions, including guest check-in/out, reservations, and switchboard. You will deliver strong customer service and manage guests and vendors efficiently.

Responsibilities include administrative support, answering calls, handling walk-ins, signing in customers, and up-selling room quotes. The role requires basic clerical skills and English communication in a fast-paced hospitality environment.