Guest Services Front Desk Agent - Full-Time, On-Site

COP Smyrna LLC; Smyrna (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life insurance

Disability insurance

401K

Tuition assistance

Room discounts

Training & development

Career advancement

Job summary

WoodSpring Suites Smyrna La Vergne in Smyrna, TN is seeking a Front Desk Clerk to deliver exceptional guest service at the hotel’s front desk. The role involves proactive interaction with guests, handling requests, and ensuring a smooth, welcoming check-in experience.

This full-time, on-site position offers the opportunity to contribute to an engaging team culture and to grow within a hospitality-driven environment in the Smyrna area.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Common Oaks Lodging
• Handle guest mail and messages with respect to privacy and professionalism
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

WoodSpring Suites Smyrna La Vergne in Smyrna, TN is seeking a Front Desk Clerk to deliver exceptional guest service at the hotel’s front desk. The role involves proactive interaction with guests, handling requests, and ensuring a smooth, welcoming check-in experience.

This full-time, on-site position offers the opportunity to contribute to an engaging team culture and to grow within a hospitality-driven environment in the Smyrna area.