Hotel Front Desk agent

Tapestry Conshohocken; Smyrna, La Vergne (TN, TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401K

Tuition assistance

Room discounts

Training & development

Career advancement

Job summary

Common Oaks Lodging operates at WoodSpring Suites Smyrna La Vergne in Smyrna, TN. The Front Desk Clerk handles guest check-ins/outs, inquiries and requests to ensure a welcoming experience for every guest.

The role emphasizes proactive service, effective communication and a strong sense of responsibility in a full-time, on-site setting with competitive wages and benefits.

Qualifications

• Front desk & guest care responsibilities.
• Strong customer service orientation and proactive communication.

Responsibilities

• Assist guests efficiently, courteously and professionally.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Common Oaks Lodging.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Communication

Problem solving

Job description

WoodSpring Suites Smyrna La Vergne
Smyrna, TN, USA

• On-site
• Rate : $17 USD per hour
• Front Office
• Full-Time
• Requisition #: HOTEL064153

Description

Front Desk & Guest Care.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Common Oaks Lodging whereeveryone is valued and treated with respect.

Role Responsibilities

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience,they can have by:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Common Oaks Lodging
• Handle guest mail and messages with respect to privacy and professionalism
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

• We offer competitive wages.
• Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Common Oaks Lodging?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. AtCommon Oaks Lodging, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you,
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.