Front Desk Agent: Weekend Guest Experience

Tapestry Conshohocken; Smyrna, La Vergne (TN, TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages

Life insurance with Short Term andLong

401k with Company Match

Discounted room rates at Concord

Training & development and career

Job summary

Concord is seeking a Front Desk Clerk at WoodSpring Suites Smyrna La Vergne in Smyrna, TN. You will deliver guest services, check guests in and out, handle reservations, and respond to inquiries, ensuring a welcoming experience.

The position requires weekend work, high school diploma, and strong communication. Prior hospitality or customer service experience is preferred. This on-site role offers flexible weekends and an opportunity to grow within Concord's hotel network.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Multitasking

Organization

Attention to detail

Cash handling

Professionalism

Education

High school diploma or equivalent

Job description

Concord is seeking a Front Desk Clerk at WoodSpring Suites Smyrna La Vergne in Smyrna, TN. You will deliver guest services, check guests in and out, handle reservations, and respond to inquiries, ensuring a welcoming experience.

The position requires weekend work, high school diploma, and strong communication. Prior hospitality or customer service experience is preferred. This on-site role offers flexible weekends and an opportunity to grow within Concord's hotel network.