Guest Experience Specialist — Part-Time Front Desk

Woodspring Suites Smyrna; Smyrna (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Woodspring Suites Smyrna is seeking a Part-Time Front Desk Clerk with open availability to greet guests, handle check-ins, and manage inquiries on-site. The role emphasizes friendly service, cash handling, and reliable communication.

Responsibilities include maintaining hospitality standards, addressing guest concerns, processing charges, and staying informed on hotel offerings. Flexibility for varied shifts, including evenings and weekends, is required.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Woodspring Suites Smyrna is seeking a Part-Time Front Desk Clerk with open availability to greet guests, handle check-ins, and manage inquiries on-site. The role emphasizes friendly service, cash handling, and reliable communication.

Responsibilities include maintaining hospitality standards, addressing guest concerns, processing charges, and staying informed on hotel offerings. Flexibility for varied shifts, including evenings and weekends, is required.