Front Desk & Guest Services Specialist (Weekends)

Common Oaks Lodging; Smyrna (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages

Life insurance

Disability options

401k match

Discounted room rates

Training & development

Job summary

Concord is hiring a Front Desk Clerk at WoodSpring Suites Smyrna La Vergne in Smyrna, TN. The role is on-site and part-time, with weekend requirements and a focus on delivering exceptional guest experiences.

The ideal candidate will have a high school diploma or equivalent, experience in hospitality or customer service, and strong communication and organizational skills. The position includes a comprehensive benefits package and opportunities for growth within Concord-managed hotels.

Qualifications

• High school diploma or equivalent required or preferred.
• Hospitality or customer service experience is a plus.
• Strong communication and guest service skills are essential.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver excellent guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication

Guest service

Multitasking

Detail orientation

Cash handling

Professionalism

Stamina

Flexible schedule

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Concord is hiring a Front Desk Clerk at WoodSpring Suites Smyrna La Vergne in Smyrna, TN. The role is on-site and part-time, with weekend requirements and a focus on delivering exceptional guest experiences.

The ideal candidate will have a high school diploma or equivalent, experience in hospitality or customer service, and strong communication and organizational skills. The position includes a comprehensive benefits package and opportunities for growth within Concord-managed hotels.