Guest Services Front Desk Agent — Flexible Hours & Growth

ARK; Rio Rancho (NM); On-site; USD 19,000 - 21,000; Full time

Job summary

ARK in Rio Rancho, NM seeks a friendly Front Desk Agent to welcome guests, manage accounts, and ensure a seamless stay. You will handle bookings, guest requests, and payments with a focus on service excellence.

Responsibilities include greeting guests, check-in/out, coordinating with housekeeping, and resolving issues to ensure satisfaction. Flexible hours and growth opportunities are highlighted.

Qualifications

• High school diploma or GED or equivalent.
• Strong customer service, interpersonal, organizational, and time management skills.
• Working knowledge of Microsoft Office and reservation systems.
• At least one year hospitality experience as front desk agent or similar preferred.
• Good telephone etiquette and ability to handle stressful situations.

Responsibilities

• Maintain guest information accuracy and currency.
• Coordinate with housekeeping to prepare guest accommodations.
• Handle customer complaints as needed.
• Answer calls and inquiries about bookings, rates, amenities, rooms, rewards programs, and requests.
• Greet, check-in/out guests, issue keys, and record payment information.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Phone handling

Stress management

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

ARK in Rio Rancho, NM seeks a friendly Front Desk Agent to welcome guests, manage accounts, and ensure a seamless stay. You will handle bookings, guest requests, and payments with a focus on service excellence.

Responsibilities include greeting guests, check-in/out, coordinating with housekeeping, and resolving issues to ensure satisfaction. Flexible hours and growth opportunities are highlighted.