Guest Services Front Desk Agent

DoubleTree by Hilton Hotel Atlanta - Roswell; Roswell (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided

Job summary

DoubleTree Alpharetta is seeking a friendly Front Desk Clerk to greet guests, handle registrations, and manage reservations with accuracy. You will upsell room options, process payments, and balance folios while delivering a welcoming experience.

The role emphasizes strong computer skills, cash handling, and excellent communication to assist guests and coordinate with housekeeping and other hotel teams.

Qualifications

• High school diploma or equivalent experience.
• 3–12 months in a related guest relations role.
• Excellent computer and cash handling skills.
• Ability to stand for extended periods.

Responsibilities

• Handle guest registration and check-ins/outs.
• Provide room quotes, upsell, and collect payments.
• Pre-register, block reservations, and manage same-day bookings.
• Balance cash and charges on guest folios at shift end.
• Resolve guest inquiries and assist with hotel services and directions.
• Coordinate with Housekeeping and Front Desk to ensure smooth operations.

Skills

Guest relations

Cash handling

Computer skills

Communication

Education

High school diploma or equivalent

Job description

DoubleTree Alpharetta is seeking a friendly Front Desk Clerk to greet guests, handle registrations, and manage reservations with accuracy. You will upsell room options, process payments, and balance folios while delivering a welcoming experience.

The role emphasizes strong computer skills, cash handling, and excellent communication to assist guests and coordinate with housekeeping and other hotel teams.