Front Desk Guest Experience Specialist

Driftwood Hospitality Management, LLC; Alpharetta (GA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Alpharetta, GA is seeking a friendly Front Desk Associate to greet guests, register arrivals, process payments, and set the tone for an exceptional stay.

You will use a computer system to input guest information, answer calls, assist with inquiries, resolve complaints, and coordinate with other hotel teams to ensure guest satisfaction while maintaining safety and security standards.

Qualifications

• High school diploma preferred.
• Ability to read, listen and communicate in English (verbal and written).
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greet customers and register arrivals with a friendly, professional approach.
• Process payments and balance house transactions; code room charges as needed.
• Answer telephone calls promptly and convey information clearly.
• Close guest accounts at check-out and ensure guest satisfaction.
• Handle guest complaints and coordinate with supervisors to resolve issues.

Skills

Customer service

English proficiency

Communication skills

Mathematical accuracy

Education

High school diploma

Tools

Calculator

Job description

Driftwood Hospitality Management in Alpharetta, GA is seeking a friendly Front Desk Associate to greet guests, register arrivals, process payments, and set the tone for an exceptional stay.

You will use a computer system to input guest information, answer calls, assist with inquiries, resolve complaints, and coordinate with other hotel teams to ensure guest satisfaction while maintaining safety and security standards.