Guest Services & Front Desk Agent

Sage Hospitality Group; Philadelphia (Philadelphia County); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

The Logan Hotel is seeking a friendly and organized front desk associate to greet guests, conduct check-in/check-out, and manage guest inquiries with efficiency. You will handle reservations, provide accurate information, and promote hotel services to maximize occupancy and guest satisfaction.

Strong English communication, basic math, and cash handling skills are essential. A professional, courteous demeanor and the ability to work in a fast-paced environment are required.

Competenze

• Must have high school graduate level mathematical aptitude and knowledge of cash handling procedures.
• Experience dealing with the public and solid customer service fundamentals.
• Fluent in oral and written English and able to communicate clearly.
• Ability to stay organized and manage multiple tasks with attention to detail.

Mansioni

• Greets guests and completes check-in procedures using manual and computer systems to ensure satisfaction.
• Handles check-out, closes accounts, and prepares rooms for the next guest.
• Posts monetary transactions accurately and maintains hotel records.
• Responds to inquiries and takes reservations by phone or in person, promoting room nights.
• Maintains guest relations with timely, knowledgeable responses and coordination with hotel services.
• Operates PBX, scheduling wake-up calls and facilitating guest communications.
• Manages cash transactions and personal bank per hotel policy.
• Maintains a friendly, upbeat demeanor at all times.

Conoscenze

Cash handling

Customer service

English fluency

Tact in problem solving

Organization

Formazione

High School diploma or equivalent

Descrizione del lavoro

The Logan Hotel is seeking a friendly and organized front desk associate to greet guests, conduct check-in/check-out, and manage guest inquiries with efficiency. You will handle reservations, provide accurate information, and promote hotel services to maximize occupancy and guest satisfaction.

Strong English communication, basic math, and cash handling skills are essential. A professional, courteous demeanor and the ability to work in a fast-paced environment are required.