Guest Experience Lead - Front Desk & Reservations

Remington Hospitality; Logan (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk/Guest Services professional in Logan, Utah. The role involves warmly greeting guests, efficiently checking them in and out, and assisting with pre-registration and blocking of reservations as needed.

You will need to know how to post charges accurately, handle various payment methods, and review special requests to block rooms accordingly. Familiarity with rates, discounts, and cancellation procedures is important.

Responsibilities

• Greet and communicate cordially with guests
• Check guests in and out of the hotel promptly and professionally
• Assist in pre-registration and blocking of reservations when necessary
• Know how to post charges accurately and promptly
• Manage cash handling and accept payments (cash, checks, credit cards)
• Review reservations with special requests and block rooms accordingly
• Understand hotel rates, discounts, and how to handle each
• Handle same-day reservations and follow cancellation/relocation procedures

Job description

Remington Hospitality is seeking a Front Desk/Guest Services professional in Logan, Utah. The role involves warmly greeting guests, efficiently checking them in and out, and assisting with pre-registration and blocking of reservations as needed.

You will need to know how to post charges accurately, handle various payment methods, and review special requests to block rooms accordingly. Familiarity with rates, discounts, and cancellation procedures is important.