Spa Guest Experience Coordinator

Sage Hospitality Group; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Full time

Job summary

The Logan Hotel is seeking a friendly spa receptionist to warmly welcome guests at the spa reception and respond to inquiries about appointments, club information, and guest concerns. You will greet guests, assist with check-in, and help ensure a seamless, upscale experience.

You will handle check-out, process payments via POS, maintain guest files, and collaborate with leadership to address guest issues, all while delivering courteous service in English.

Qualifications

• High school diploma or equivalent.
• No prior experience required.
• Must be fluent in oral and written English.
• Knowledge of cash handling procedures and POS systems.
• Ability to communicate clearly and professionally.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet guests and complete check-in procedures daily.
• Handle check-out and process payments using POS.
• Respond to inquiries about appointments and club info.
• Maintain accurate guest files and accounts.
• Communicate with leadership about guest issues.

Skills

English fluency

Cash handling

POS systems

Customer service

Multitasking

Communication skills

Attention to detail

Organization

Dexterity

Education

High School diploma

Tools

POS systems

Job description

The Logan Hotel is seeking a friendly spa receptionist to warmly welcome guests at the spa reception and respond to inquiries about appointments, club information, and guest concerns. You will greet guests, assist with check-in, and help ensure a seamless, upscale experience.

You will handle check-out, process payments via POS, maintain guest files, and collaborate with leadership to address guest issues, all while delivering courteous service in English.